WHAT IS IT?
InfoAnyTime is a real-time, web-based reference service that provides live librarians to assist students, faculty and the public in finding information to support their research.
InfoAnyTime allows students and faculty to connect to a professional librarian 24 hours a day, 7 days a week. Sessions are conducted via online chat, using pushing and co-browsing technology to display information found on the web and in the iCONN databases. Anyone with a web browser can access the service - there is no special software required.
HOW DOES IT WORK?
Users of the service click on the InfoAnyTime link on the student intranet site, enter their name and wait a few moments for a librarian to come online.
Professional, highly-trained librarians conduct reference interviews via online chat, and provide answers and further resources in the form of web sites and online database citations. These online resources appear directly on the user's screen, next to the chat session window. The user may interact both with the web sites provided and with the librarian until his/her question has been answered satisfactorily.
At the end of each session, both the participant and the reference librarians at the college receive transcripts of the session via email. This is a new service, so it may have a few glitches, but it has been working on a trial basis in a few colleges in the state with no problems.
WHERE IS IT?
Currently, you will find it on the student intranet. Just click on "Great Library Service" to get started!
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