With more and more students — especially those taking online courses — demanding access to technology help at all hours of the day and night, colleges are responding by extending help-desk hours. More than half are open late into the evening, according to a recent survey by Educause, the educational technology consortium, and a few are available 24/7. But colleges are not set up for the extra hours. Their staffs are too small, and their budgets too tight. So many institutions are outsourcing the service to Presidium and similar companies. Presidium Learning, Inc., is a company in a rural Kentucky town that handles technology help desks for about 450 institutions.
Source: Chronicle of Higher Education
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