Jack Matthews recommends "Setting the Table"

In Danny Meyer's book, Setting the Table, he distinguishes between customer service and hospitality. Meyer writes, " Hospitality exists when you believe the other person is on your side. The converse is just as true. Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions –for and to express it all." The book is available in the Goodwin Library.